When it comes to attending the interview for the phlebotomist position that you are applying for, an understanding of the interview process will prepare you for what to expect from the interview, what kind of techniques the interviewer will undertake in exploring you as a person, and what phlebotomy interview questions will be asked. It is the interviewer’s job to determine if you have all of the right skills, medical professionalism, patient care, compassion, and understanding as well as knowledge of clinical safety practices to perform the roles, tasks and duties that the medical clinic, hospital or laboratory will demand that you carry out.
First things first. If you have been asked to come in for an interview, most likely, after the initial elation, a sense of nervousness probably set in. Totally normal. The good thing is that you’ve passed the first test, you have been asked to come in and tell them more about you. Some aspect of your application, whether it be the personally written speculative letter, the informative and memorable cover letter, or the professional and industrious resume, must have made a good impression on those that make the decisions on who to invite in for an interview. Now what you need to do is prepare yourself for the interview itself so that you can impress the decision makers and land that perfect position.
Phlebotomy Interview Questions – Preparation
Before your interview, it is vitally important that you perform some pretty thorough research on the hospital, clinic or laboratory to where you have applied for a position. This is not only important with regard to the interview, but to yourself. Just because the potential employer has a job opening, doesn’t necessarily mean that it is the right place of employment for you. Some of the information you should try to garner includes: What is the history of the company? How many employees are there, either locally, nationally, or globally? Who are the head doctors or key players of the medical staff? What are their backgrounds and areas of specialty? Who are the decision makers?
Where do you find this information? Nowadays, the internet has become the go to when it comes to research. It is staggering how much information can be found online. A good starting point is their website. It should be loaded with helpful information and resources. Keep in mind, as you venture into information sources outside of the prospect’s website, it is always good to double check with reliable sources, such as public records and local authorities, to verify vital information. One possible information source is to contact the hospital, laboratory or clinic and ask for an information pack, leaflets, or other available content. If you haven’t already been there, visit the workplace in person to make a more personal greeting and declaration of interest.
Another possibility for information are friends and family who have first hand knowledge and/or experience with the potential employer as a service provider. Even fellow trainees, students, or past co-workers that have gone to work, or used to work, at the same hospital or laboratory, can give you of the low-down and insider scoop on how things are run and what is expected of the employees.
This information will give you great confidence when, during the phlebotomy interview, you are asked specific questions about the role of phlebotomy and its practices as they pertain to the particular hospital, clinic, or laboratory. If you are able to answer questions in ways that are directly applicable to the interviewer and his employer, your answers will be far more effective and powerful than generalized answers. They will also show the interviewer that you have done your homework, are taking the interview seriously, and are genuinely interested in working there. It is also a great opportunity, with your knowledge about the hospital, lab or clinic that you are prospecting to work for, to turn the tables and ask the employer some questions. This makes it more of a two way street and a much more dynamic, interesting, and most importantly, memorable interview.
Some Phlebotomy Interview Questions You Should Ask:
- What tasks and duties are involved in the daily role of a phlebotomy technician?
- Where are the main operating bases of sample laboratories and testing clinics that you will be required to visit?
- What are the prospective employment benefits of working with this particular hospital/clinic over others in the area?
- What interactions with other professional medical practitioners will involve?
- How can you best fit the skills that you have gained elsewhere to match the job in hand?
Make planning for the interview your main goal for the week; find out what the interview will involve making sure you’re fully prepared for all potential outcomes. You should find out who is likely to be interviewing you. If it is the person who would eventually be your manager, you may find that the interview may be a bit more detailed and job specific. If it is one of the hospital or clinics’ personnel or human resources manager, then the interview may be less detailed in terms of the specific position, but will still be extensive and more about you and how you would fit into the overall workplace.
Phlebotomy Interview Questions – Tips
Find out how many people could possibly be involved with the interview and what their roles and positions are within the hospital or clinic. This will greatly help you to prepare for all of the kinds of questions they may ask you. Finding out how long the actual interview is likely to last will help give you a good idea of how detailed the interview will be. You should try to find out if there will be any testing, like a one-on-one role-playing type test, to see what your interpersonal skills are with little or no preparation, and the possibility of making a team briefing session or presentation of findings or practices.
You may receive a short over-the-phone interview prior to the in house sit down interview. This could simply a personal conversation about your work experiences and previous roles in a little more detail than you have specified in your resume. Don’t expect a whole host of difficult and brain-teasing questions at this stage, as it is likely to be just a simple greeting to tell you that you’ve qualified for the next stage of application, and to make sure that you are still interested in position and aren’t going to waste the employer’s time.
When you finally arrive at the main face-to-face interview, the interviewing supervisor, and possibly the HR representative, will ask you many questions with regards to your problem solving skills, customer and patient service and interpersonal skills as well as details on the phlebotomy experiences that you have gained previously.
Here are 10 examples of the potential phlebotomy interview questions that may arise during an interview session:
- Why did you want to become a phlebotomist?
- What progress do you wish to achieve in the medical field?
- What experience do you have in phlebotomy?
- What draws you to our Hospital/Clinic/Lab
- Do you have any issues that may see you not able to perform your task with small children or the elderly?
- What will your procedure be if you were unable to find a vein to draw blood?
- How would you handle a patient that is disgruntled about the medical services being given?
- What is the correct procedure in storing and labeling test tubes?
- What can be done to combat contamination?
- Who should you alert in case of emergency procedures with problematic sample taking?
Many example situations will be presented to you in which to gauge the responses given and your reactions. It is strongly recommended that when asked questions such as these, you pause and think about how you will respond. Try not to jump the fence and blurt out the first thing that pops into mind. Carefully measure up the situation and process all of the information given to you to answer professionally and state your response clearly. Supervisors and managers prefer to see prospective employees complete a task of problem-solving effectively and intelligently. However, do not take too much time. Not being able to deal with situations in a timely manner is not a good sign. A supervisor may ask you to perform in a role-play situation to best gauge in how you might approach and deal with patients within an actaul phlebotomy setting.
Try to gather together all of the information that you’ll need at the interview and remember to take a copy of your resume or the specific application form that you can to refer to. Prepare your notes or cue cards which will help if think you might need more time or important prompts during the interview. Make sure to take the items the employer may have asked you to bring along – for example: your references, certificates and identification.
Take time to read over the job advertisement on the morning of your interview to refresh your memory and to make sure you haven’t missed anything important that you may later regret. Take time to prepare for the phlebotomy interview questions that you might be asked during the interview, and practice them if necessary, and you will be well on your way to getting the job you’ve spent months training for!